FAQs
VIRTUAL LINK TECHNOLOGIES, INC.
INSTALLATION CENTER: (888) 898-9955
Frequently Asked Questions about Installation Services (FAQs):

Why do I need professional installation?
  • Time - Our installation professionals have installed thousands of systems before.  
    We do it efficiently, professionally and based on your availability.
  • Aesthetics - Our installation professionals ensure your system integrates  
    seamlessly into the design of your home or office.
  • Knowledge - Our installation professionals have extensive training in auido/video
    design, system engineering and deployment to serve you better.

                                           DON'T LET THIS HAPPEN TO YOU!



















What do I need to do?
  • Start with an in-home consultation if you'd like an audio/video engineer to help you
    design your system.
  • Choose the audio/video system that fits your needs and schedule it to get it delivered
    to your home or office.
  • Schedule your installation based on your availability.

How do I schedule, reschedule or cancel an appointment?
  • Call 1-888-898-9955

Who performs an installation?
  • Your installation will be performed by a team of our audio/video installation experts
    composed of one senior field engineers and one or two junior techs (depending on
    the scope of your project).

What will the installation professional do at my home or office?
Installation professional will:
  • Conduct a pre-installation survey
  • Explain the work to be performed and any options available to you
  • Complete the installation, integrate your newly purchased components into your
    existing system and ensure that everything works correctly
  • Provide you with an educational demonstration of your system and answer any
    questions you have.

Do I need to do anything before the installation?
  • Make sure all equipment is in perfect condition (always check plasma or the LCD
    screen not to have any cracks).  Clear a path, remove fragile items from the
    surrounding area and provide adequate floor protection.  An adult must be present       
    (we suggest the primary user of the system).

Do the installation prices include extra parts?
  • They include labor only, with a few exceptions. Speaker installations include standard
    speaker wire.  But items like extra cables and accessories are not included, so don't
    forget to purchase those additional items needed for installation. If you're unsure
    about what you need, we are happy to help. Just call us and we'll make sure you'll get
    the proper cables and accessories and they will be delivered to your home by our
    installation team when they will arrive to your scheduled installation.  

Could there be additional charges?
  • In some situations, in order to complete your installation, additional charges could
    occur. Our installation professional will provide a quote before performing any work
    involving additional charges such as labor beyond the normal scope of work, or
    additional accessories.

How soon after purchasing my HDTV should I have video calibration
performed?
  • Although you may be eager to have your new HDTV calibrated the day you get it, we
    recommend you wait at least three weeks (or approximately 100 viewing hours),
    before your first calibration is performed. This will give your HDTV time to complete its
    initial "break-in" period, which helps to ensure the best possible results from our
    procedures.

Will your calibration improve the image quality of my standard-definition
channels?
  • Professional Video Calibration is designed to optimize images from an HD source at
    the highest levels of resolution, far beyond the thresholds of a standard-definition
    image. You may see slight improvements in your standard-definition channels and
    signals, but you'll notice the biggest difference — and be taking full advantage of your
    HDTV's image quality potential — when you upgrade to such HD sources as HD
    cable, HD DIRECTV or Blu-ray video.

How often does my HDTV require calibration?
  • Like all sophisticated electronic devices, your HDTV will slowly drift outside its
    optimum levels with everyday use. Required calibration frequency varies greatly
    based on usage and a range of other conditions, but we typically recommend
    approximately one year between your first and second appointments. After completing
    the second calibration, your Elite Service Specialist will typically have a clear idea as
    to how often your HDTV should be calibrated from that point forward.
BEFORE
AFTER